Crustler

Crustler is a fintech platform that facilitates bill payments and cross-border transactions. Crustler caters to millennials preferences, focusing on convenient and efficient payment management.
Client
Crust Africa
Date
November 2022
Role
Product Designer
Website
www.crust.africa/

About Carre Mobility

Carre mobility is a mobility as a service platform that combines car-sharing, cargo bike sharing, bike sharing into an all in one platform.
Carre mobility operates for real estate platforms and their neighbourhoods taking a B2B2C approach
Customers/Users: Tenants
Carre mobility’s core centres around: Sustainability, Social, emission free and building a sense of community.

Implemented Solution

1. User Onboarding Optimization: Redesigned the mobile app with an inclusion of an intuitive onboarding flow to improve user understanding, user engagement and reduce churn.
2. Enhanced Sustainability Education: Develop a targeted sustainability education campaign within the app.
3. Seamless Reservation Process: Streamline the car-sharing reservation process for a more efficient experience.
4. Account Setup Simplification: Simplified the account setup process to reduce drop-offs,
5. Churn Rate Analysis: Investigated reasons for the high churn rate and implement retention strategies.

Onboarding

Bill payments

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